No, the robot is equipped with infrared sensors and a bumper which together serve as a double collision prevention.
The robot must not be used on wet floor. Vacuuming liquids will damage the robot.
Detergents should not be mixed with Water as the residuals will block the outlets of the tank, disabling the robot’s mopping function and hence void the Warranty of product. Instead Liquid Cleaners can be spread on the Floor, before mopping.
No. The wheels are covered with soft rubber to prevent scratches.
Yes, all ILife models it will reserve enough battery to return to the charging home base for recharge.
The robot can pass through narrow gaps that are not lower than its own height.
No. The maximum output voltages of the robot and the charging home base are within the safe current limit for human contact.
It would take ~4-5 hours for Robot to recharge for next Cleaning Cycle.
This is a default configuration to prevent the robot from crashing into the charging home base which may disturb its recharge cycle.
Yes, for all ILIFE products, a remote control is provided which is convenient for day to day usage.
Water tank must be removed before charging. This may cause damages to the robot and the charging base.
In Path mode, Robot maps house and creates zone to clean in 'S' pattern. Once the cleaning is completed, it goes for recharge.
During Random Cleaning, it cleans in a mesh pattern. Please note it might redo cleaning in Random Pattern.
Most of the service issues are related to the cleaning of product. We will call and assist you through phone for general cleaning. In case of any major issue, we will do the pickup/drop from your location, through our Preferred Partner (Fedex,Delhivery).
We use all major carriers, with Fedex, Delhivery as our Preferred logistic partner.
There is warranty provided for 1 Year for Manufacturing defects. Charger and Battery will be within the warranty period of 3 Months.There is no extended warranty as of now.
1. Check if the dustbin is full. Empty and clean the dustbin regularly. 2. Always lift up the robot from the slanted end of the bumper.
The internal parts of the robot have been damaged. Please contact our customer service.
We always recommend to arrange a demo to see the feature of all ILIFE products, before you make a decision to purchase unit through our website.
All ILIFE products are equipped with Lithium ion battery with 2600 mAh, which can perform cleaning for 100-120 minutes of usage.
Please buy any model with Bristle brush, to clean Pet's hair. A40, V7s Plus, A7 are recommended models.
Side brushes, high-performance filter and mop cloth.
Please do not wash HEPA filter, as it will damage it. It should be dry clean with brush or air.
Yes, ILIFE supports 10 days return policy, with product in Original Packing and components.
In case of any other query, you can contact us ! We will be happy to assist you.