ILIFE Limited Warranty Overview

ILIFE warrants that its product shall be in good working order for 1 year (one year) from the date of purchase. This Limited Warranty is only valid in the country of purchase of the Product, and only if bought from ILIFE store or from ILIFE Authorized sellers/resellers. The following exclusions and limitations shall apply. In the event that the Product fails to meet the warranty standard to our reasonable satisfaction, we shall repair, free of charge as described below:


Product Return instructions

• Product must be returned in good condition possible with its original packing with all the accessories provided. 

 • Packing should be done in a secure way to avoid any damage during the shipping. Any shipping damages should be escalated to the carrier and ILIFE will not be responsible for the same 

• Shipping charges to be prepaid and borne by the customer and it is recommended that the product is insured for shipping wherever applicable 

• A copy of the invoice should be sent along with the product for identification 

 

Claiming a warranty

Warranty claim can be made by placing a Support request from ILIFE website (www.ilifecare.in) by providing the required credentials. Please Upload original proof of purchase mentioning the purchase date, product details and seller details is required for making a claim. Raise a Ticket 
ILIFE will arrange to pick up the defective product at its own cost, within a reasonable period of time, provided the details mentioned in return policy and claim policy are successfully complied with. 
 For remote areas, it may take 1-2 weeks to arrange pickup and receive product.  

With Current Covid-19 situation, product would be kept under isolation for period of 48 hours, before the package would be open and analyzed.


For Bangalore, Delhi/NCR, we recommend to drop the product to the ILIFE Service Station, for Quick Service and turnaround time


Warranty terms

If the product is found to have failed during the warranty period, we will Repair the faulty product and ship it back to customer at our own cost.Please note, warranty period will not be extended due to the exchange, repair or resale and shall be applicable only from the original date of purchase of the product under following condition: 
• No replacement parts shall be provided for customer when during this period 
• Products/spares replaced will become property of ILIFE and will not be returned to the customer 
• ILIFE reserves the right to use products/spares which are new or equivalent or reconditioned while repairing or servicing the product 

Any product breakage, damage, mishandling is not covered under warranty like usage of disinfectant (lyzol, phenyl etc.) in water tank 

What is not covered under this warranty?

• Any ILIFE product purchased/procured from unauthorized resellers, grey market, or refurbished product. 
• Defects/damages caused by mishandling of the product, like mixing Disinfectant to water tank, misusing for any other purpose• Damage of the accessories and consumables such as HEPA filters, Mopping Clothes and brushes, water tank by using disinfectant 
• Wear and tear of any component by putting weight on machine like standing on machine 
• Any service/repair done by unauthorized service center/individual 
• Usage of Consumables not authorized by ILIFE 
• Damage during shipping or improper packaging by customer.  

Manufacturing defects and damaged products

• In case of products received with manufacturing defects or received in a damaged condition, please call the ILIFE customer care Toll free number 1800-258-5433 to register a complaint by providing the product, purchase and customer contact details within 7 days of purchase date. 
• ILIFE shall inspect the returned product and if found with a manufacturing defect, will replace with a new product. 
• If the same variant of the product is not available, then the customer will be provided with an option to choose other variant and any difference in product sale price will have to be settled by either of the partiesIn case of further queries on Warranty, please contact ILIFE Customer support at 1800-258-5433.